Initiating a Return:
To start a return, please:
- Contact our support team.
- Provide your order number and a brief explanation of the reason for the return.
Return Shipping:
- Customers are responsible for the cost of return shipping.
Inspection Process:
- Once we receive your returned item, our team will inspect it.
- We will notify you of the approval or rejection of your refund within 5 business days of receiving the return.
Refund Policy:
- If your return is approved, your refund will be processed.
- The amount will be credited to your original method of payment within 7-10 business days.
- Please note that shipping costs are non-refundable.
Exchanges:
- We do not offer direct exchanges.
- To exchange an item, kindly return it for a refund and place a new order.
Important Note:
Radiant Revival reserves the right to update this policy at any time. Any changes will be posted on our website, and your continued use of our services will constitute acceptance of these changes